TRAVEL



Q
Cancelling my flight?
A

Please note, that once tickets are paid for, they cannot be changed, cancelled or refunded as per our terms and conditions. If you do not intend travelling the airline must be contacted directly before departure in order to cancel the booking. If the booking is not cancelled, the booking is considered a no show and the ticket is forfeited. Some airline companies do allow cancellations depending on the ticket fare rules and upon receipt of the necessary proof. The necessary proof and refund request should be forwarded to travel@computicket.com to be approved / declined by Computicket and sent off to the airline for further assistance. The refund takes approximately 6 - 8 weeks upon receipt of the supporting documents.

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Q
Changing my flight?
A

Please note, that once tickets are paid for, they cannot be changed, cancelled or refunded as per our terms and conditions. Some airline companies do allow changes prior to the date and time of the original departure depending on the fare rules of the purchased ticket and will impose a penalty fee for the requested change. Please note that the changes must be made directly with the airline concerned.Some airline companies do allow cancellations depending on the fare rule and upon receipt of necessary proof. The necessary proof and refund request must be forwarded to travel@computicket.com which will be forwarded to the relevant airline for further assistance. The refund will take approximately 6 - 8 weeks from date of submission. To get more information on the applicable penalties, please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com

Changes

Some airline companies do allow changes prior to the date and time of the original departure depending on the fare rules of the purchased ticket and will impose a penalty fee for the requested change. Pleae note that the changes must be made directly with the airline concerned.

To get more information on the applicable penalties, please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com

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Q
Documentation required to board?
A

After you have made a successful booking, you will receive an e-mail confirmation with a flight or hotel reference number. Present your reference number plus you’re ID or passport at check in and you will be able to board the flight or check in to your hotel. Tickets booked on line can also be collected at a store and presented at the check in point, together with your ID or passport.

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Q
Flight Specials?
A

Yes, flight specials are available through all Computicket sales channels, namely our Call Centre, website and stores and that terms and conditions may apply to the sale.

Please keep in mind, that prices are subject to availability and demand and therefore should the special not be available, the system will automatically allocate the next higher price class for the same flight. That is why you might buy one ticket at a lower price than the second ticket for the same flight.

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Q
How to book a flight?
A

Select your departure and arrival destinations. It is not necessary to enter the entire name of the city you are able to search with just a few key letters. Select the return, one way or multiple cities option. Select the number of passengers and click on search. You can filter your request to a specific airline or search for the best price from all airlines. Select a flight option. Complete the requested passenger details. It is important that you capture the names and surnames as per the passport or ID book. Any errors may result in you not being able to board your flight or a penalty fee for a correction may be imposed. Before you proceed, check again to ensure the tickets in the basket are the requested tickets. Accept the terms and conditions and proceed with the booking to the payment page. Complete the payment details and SUBMIT the booking. You will receive an e-mail confirmation with your flight reference number. If you experience any problems you can contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Hours of operation Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com.

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Q
How to book a hotel?
A

Find accommodation bookings by using the genres and sub genres, example TRAVEL and HOTELS

Find a hotel by entering keywords in SEARCH. Example: hotel. Tip:It is not necessary to enter the entire title of an event; it is actually easier to search with just a few key letters.

Once you are on the accommodation booking page select the following options:

  • The town
  • Hotel name
  • Dates
  • Room type
  • Number of rooms
  • Number of guests
Click on SEARCH to continue
 
Select your accommodation of preference and CONTINUE
 
Complete the requested guest details. It is important that you capture the names, surnames and passport / ID numbers of the guests correct. Any errors may result in you not being able to check in at your hotel or a penalty fee for a correction may be imposed.
 
Before you proceed, check again to ensure the tickets in the basket are the requested tickets.
 
Accept the terms and conditions and proceed with the booking to the payment page.
 
Complete the payment details and SUBMIT the booking.
 
You will receive an e-mail confirmation with the accommodation reference number.
 

If you experience any problems you can contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com

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Q
How to book a package?
A

Only booklet packages are available to be booked online and through the stores. The booklet packages can be identified by the "book" tab. All remaining packages can be requested by contacting our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply) and selecting option 3, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively you can e-mail travel@computicket.com

Booklet packages can also be booked at any Computicket, Shoprite, Checkers or Checkers Hyper stores countrywide. Please look at the STORE LOCATOR for more information on our stores.

To book a holiday package, you must have the full name and surname plus full ID numbers of every guest included in the package.

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Q
I missed my flight?
A

Please keep in mind that when you have missed your flight and did not cancel, change or notify the airline in advance, it is now a past trip and tickets cannot be changed, refunded or cancelled. The ticket is no longer valid for use. You can buy and pay for a new ticket at any Computicket, Shoprite, Checkers or Checkers Hyper Stores, online or through the Call Centre.

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Q
Travelling with an infant?
A

Infant

Most bus operators will allow one child under the age of 2 years to travel for free if the child sits on your lap. Any further children must have a paid ticket to travel.

Child

Children over 2 years should occupy a seat and present a paid ticket on the day of departure. Some carriers offer a childrens discount but the child will have to present a birth certificate on the day of departure. Should the child be over the age or not present a birth certificate , the difference between the price and the discounted price will need to be settled.

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Q
Unaccompanied minors on flights?
A

Carriers determine the age that children can travel alone and must always be confirmed with the carrier directly. In most cases children under 12 years will not be allowed to travel alone and must be accompanied by a parent or guardian older than 18 years.  

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